SHIPPING AND RETURNS

If you have placed a new order on prettypetstore.com, please note :  

  • We aim to process your order within 24-48 hours of it being placed.

  • Pretty Pet processes shipments during normal office hours between Monday to Friday, and does not operate weekends or public holidays.

  • Please note that dispatch times may vary according to availability of you product ordered. If we have a potential delay to your order, Pretty Pet will notify you by email.

  • When your order is shipped, we will provide you with the tracking number so that you can track your shipment with the courier service. Pretty Pet is not liable for any errors made by these courier services.

  • Once you have received your parcel, please open it with care (eg. especially using the knife) to avoid damaging the product.

  Worldwide Shipping :

  • Pretty Pet ships goods all over the world to most countries everyday through various reputable courier services.

  • You can order with confidence, safe in the knowledge that we'll do our best to get your goods to you as quick as we can.

  • It normally takes up to 7 days to deliver your order, wherever you are. We are unable guarantee exact delivery times since this will depend on the courier services, or possible delays at customs etc.

  • Some countries may charge import duties and taxes, which are the responsibility of the Buyer. These charges may vary by country depending on the type of product. Pretty Pet is not able to provide an estimated cost. Please check with your customs office. 

  • If your shipping destination is not available, please contact us : info@p-pet.com

Returns & Exchanges :

  • Products with no quality-related issues can be returned within 7 days upon receiving your order for refund or exchange. Customer is responsible for shipping charges incurred and are not refundable. 

  • All returned items must be in brand-new condition, unused and with original tags and packaging. Any product that has been used does not qualify for refund or exchange.

  • Products with quality-related issues may be returned for a refund or exchange by contacting our Customer Service within 48 hours of receipt of order, for verification process. Pretty Pet is responsible for any shipping fees incurred.

  • Refunds will normally take several weeks to process through the banking process.

DESIGNER PRETTY PET

Our passion is to create beautiful and stylish products which will be enjoyed by pets and pet lovers all around the world...

 

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